Shipping & FAQ
What are my payment options?
You can use any major credit card through Shopify or PayPal to pay for your order. Please note that you will be charged when you place the order and NOT when the item is shipped.
What if a product arrives damaged?
If there is a problem with your order, let us know within three days so that we can make things right. We will make sure you receive a replacement or exchange when possible if the item is received damaged.
We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:
1. Email photos of the damaged item(s) and packaging to whiteelkcandleco@gmail.com
You can use any major credit card through Shopify or PayPal to pay for your order. Please note that you will be charged when you place the order and NOT when the item is shipped.
What if a product arrives damaged?
If there is a problem with your order, let us know within three days so that we can make things right. We will make sure you receive a replacement or exchange when possible if the item is received damaged.
We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:
1. Email photos of the damaged item(s) and packaging to whiteelkcandleco@gmail.com
2. Someone from the White Elk Candle Company team will respond to you within 24 hours, letting you know how to proceed further.
****P.S: It's VERY important to save original *Damaged* item, original packaging & packaging material and contact us immediately****
We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.
What happens once my item is shipped?
You will receive an email and you *ALWAYS* get a tracking number, so you don’t have to worry about when your item will arrive. We know you are so excited to receive your order ASAP. Please note that transit times vary and could take up to 14 business days, but most orders ship within 24 hours.